Ir a contenido
Need help? ☎️ Call us: +1 (714) 668-9200 or ✉️ Email us: customerservice@premiercolour.com!
Need help? ☎️ Call us: +1 (714) 668-9200 or ✉️ Email us: customerservice@premiercolour.com!

Shipping Policy

Shipping Policy

Last updated: September 14, 2022

Order Processing

Orders placed before 3PM PST Monday-Friday will be processed and shipped same business day from Costa Mesa, California. Orders placed past 3PM PST, or on Saturday-Sunday will be processed and shipped the following business day. If you place an order on Friday past 3PM PST, it will not be processed until the following Monday. Please keep this in mind when selecting express or overnight shipping options.

Free Ground Shipping only applies to domestic Jetbest orders over $300. If you are a reseller, or have any other products in your cart that are not Jetbest, standard shipping charges will apply.

Shipping fees for your order will be calculated and displayed at checkout.

Shipment Confirmation & Order Tracking

After placing an order, you will receive an order confirmation email. Once your order has been processed, you will receive a shipping confirmation email. Carrier pickup date does not count as a day in transit. The shipping confirmation email contains your order tracking number. Please allow up to 24 hours for the tracking number to update. If you do not receive an email, please check your spam filter or contact us for confirmation.

Local Delivery

We offer free next business day delivery service for customers within 20 miles of 92626. Orders must be over $300 and placed by 2PM PST. 

Warehouse Pickup

Skip the shipping fees and wait time with free Local Pickup at our Warehouse in Costa Mesa, CA! When placing your order, select “Pick up” at Checkout. Pick up orders are usually processed within an hour.

You will receive an order confirmation email when your order is ready. You can pick up your order anytime between 9AM-4PM PST, Monday-Friday. Please have your order confirmation email with you when you come to collect your order. Please go to the Warehouse to pick up your order. It is at the back of the building. The Front Office does not handle Order Fulfillment.

International Shipping Rates

We provide international shipping options to the following countries: Canada, Mexico, Australia, Kuwait, French Polynesia, Germany, and Barbados.

Please contact us if you would like to place an order and are located in a country we currently do not ship to.

International shipping fees will be calculated and displayed at checkout.

Your order may be subject to import taxes, duties, or VAT. All charges for customs clearance are the sole responsibility of the customer. We have no control over the charges and cannot predict them either. Premier Colour, Inc. is not responsible for these charges. We are not Customs experts. We work hard to avoid your package experiencing problems, but we cannot guarantee you won't experience delays or be charged fees. We cannot and do not take any responsibility for any dealings with your country's Customs service. For details of Customs charges, please consult your own Customs Authority for rates. 

Damaged or Delayed Shipments

If your order arrives damaged in any way, please email us as soon as possible at sales@premiercolour.com. Please include your order number, details of the damage, and a photo of the item’s condition. We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution. Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier to file a claim.

Please review and ensure that you have entered the correct Shipping Address at Checkout. Premier Colour, Inc. is not responsible for non-delivery due to errors in the Shipping Address that you provide at Checkout. If an order is returned to us due to an incorrect address, we will refund the original order (excluding the shipping costs) and ask that you re-submit your order.

We strongly recommend that you have a reliable Shipping Address. Premier Colour, Inc. is not responsible for lost or stolen orders. If your order is lost or stolen, we recommend filing a claim with the shipping carrier.

We are not responsible for shipping carrier delays. We will try our best to assist you, but we are not intimately involved in the shipping process. Once we hand it off to the carrier, it is both figuratively and literally out of our hands. The best we can do is contact the carrier, just as you would.

Contact Us

If you need help with your order, please contact us immediately. Please note: we cannot make changes to your order once it has shipped.